Grievance Redressal Policy

At GST Manager, we are committed to providing exceptional services and ensuring that our clients’ concerns are addressed promptly and efficiently. We understand that occasionally issues may arise, and we strive to resolve all grievances in a fair and transparent manner. This policy outlines the process for registering and resolving grievances related to our services.

1. Purpose

The purpose of this Grievance Redressal Policy is to ensure that all grievances raised by our clients are handled in a timely, fair, and satisfactory manner, maintaining our commitment to delivering high-quality GST, Income Tax, and Accounting services.

2. Scope

This policy applies to all clients of GST Manager who may have complaints regarding the services we offer, including but not limited to:

• GST Compliance Services
• Income Tax Filing and Compliance
• Accounting Services
• Consultancy and Litigation Services

3. Grievance Submission Process

If you have any grievance regarding the services provided by GST Manager, you can raise your concern through the following channels:

• Email: Send an email with details of your grievance to info@gstmanager.com. Please include your name, contact information, and a description of the issue.
• Phone: Call us at 8925935952 during business hours to speak directly with a grievance officer.
• In-Person: Visit our office at No 45 Montieth Road, Ceebros Centre Suite No 5, Egmore, Chennai 600 008 to discuss your grievance in person.

4. Grievance Resolution Process

Once a grievance is received, we will take the following steps to ensure its resolution:

• Acknowledgement: We will acknowledge the receipt of your grievance within 2 working days via email or phone.
• Investigation: Our grievance officer will review the details of your complaint, conduct a thorough investigation, and liaise with the relevant teams to assess the issue.
• Resolution: We aim to resolve grievances within 10 working days. If the grievance requires more time, we will notify you of the reason for the delay and provide an expected resolution timeline.
• Closure: Upon resolving the issue, we will inform you of the resolution and the steps taken to address your concern. If you are satisfied with the resolution, the grievance will be considered closed.

5. Escalation Process

If you are not satisfied with the initial resolution, you may escalate your grievance to a higher authority by contacting:

• Grievance Escalation Officer
• Email: support@gstmanager.com
• Phone: 8925935951

Our escalation officer will re-evaluate the case and provide a final resolution within 7 working days of escalation.

6. Confidentiality

All grievances submitted to GST Manager will be treated with the highest level of confidentiality. We ensure that your personal and business information will not be disclosed to any third party without your explicit consent, except as required by law.

7. Feedback

We welcome feedback and suggestions from our clients. Your feedback is valuable in helping us improve our services and ensuring client satisfaction.

8. Review of Policy

This policy is subject to regular review and may be updated to ensure its continued effectiveness and compliance with any legal or regulatory requirements.